Voted in the Times Best 50 Places to Work in Scotland 2020, Auchrannie Resort is looking to recruit an experienced, dynamic and driven Front of House Manager to manage and oversee the smooth operation of our Reception, Reservations, ASPA and Country Club.
More about Auchrannie:-
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4 star hotels and over forty 5 star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our 3 restaurants, as well as the chance for our guests to relax in our luxurious leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.
Our People are at the heart of everything that we do, and we are proud to be a Real Living Wage accredited employer, part of the Scottish Business Pledge and be Scotland's first Employee Owned Resort.
More about the role: -
We are looking for individual with personality and someone who has had the ability to inspire and develop their team to delight our guests.
Prior experience of Reception and Reservations Management in a 4 star + environment is a must for this role, and you will be able to demonstrate a track record of nurturing and developing your teams, delivering exceptional service and operational efficiency.
Scope of Job:
- To support the BDM with the smooth running of the Reception, Reservations, ASPA, Country Club and Business Development Team
- Identifying and actioning Training & Development needs of individuals within the team, ensure all team members are delivering five-star awesome customer service.
- Assist in the recruitment of new team members.
- Ensure that SOP’s for all departments are relevant, comprehensive and robust.
- Provide front line cover as required to all the above-named departments
- Assist in ensuring the most efficient systems and processes are being used within the team and recommend and implement changes as required.
- Any other reasonable duties as requested by management.